Privacy Policy for Raconteur Walks Pvt. Ltd. (mumbaiwalkingtours.com)

Last Updated: July 4, 2025

Raconteur Walks Pvt. Ltd. (“we,” “us,” or “our”) operates the website mumbaiwalkingtours.com (the “Site”). This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you book walking tours through our Site, which is powered by WordPress, WooCommerce, and MySQL. By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Types of Data We Collect

We collect only the following personal information when you book a tour on mumbaiwalkingtours.com:

Name: Your full name to identify you for the booking.
Email Address: To send booking confirmations and tour-related communications.
Phone Number: To contact you regarding your tour, if necessary.
Country of Origin: To understand where you are visiting from and tailor our services.
Booking Details: Specific tour, date, time, and number of participants.
Additional Notes: Any optional information or special requests you provide during checkout.

We do not collect any other personal data unless voluntarily provided by you in the additional notes section.

2. How We Collect Your Information

We collect your information:

Directly from You: When you complete the checkout form to book a tour or contact us via email, phone, or the Site’s contact form.
Automatically: Through cookies and similar technologies that collect usage data (e.g., IP address, browser type, pages visited) to enhance your browsing experience.
From Third Parties: Limited transaction-related data from our payment processors (Razorpay and PayPal), subject to their privacy policies.

3. Purpose of Data Collection

We use your information solely for:

Booking Management: To process, confirm, and manage your tour bookings, including sending confirmations, reminders, and updates.
Customer Communication: To respond to inquiries and provide tour-related information or support.
Service Improvement: To analyze customer preferences and improve our tour offerings and Site functionality.
Internal Record-Keeping: For administrative purposes and compliance with legal obligations.
Marketing (Optional): To send promotional offers about tours, only with your explicit consent. You can opt out at any time.

4. Payment Processing

Payments for tours are processed through third-party payment gateways, Razorpay and PayPal, which are PCI-DSS compliant. We do not store your credit card details or payment information on our servers or in our MySQL database. All payment transactions are handled directly by these providers, and their privacy policies apply:

Razorpay Privacy Policy: https://razorpay.com/privacy/
PayPal Privacy Policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

5. How We Store Your Information

Your personal information (name, email, phone, country, and booking details) is stored securely in our WordPress-based WooCommerce system, which uses a MySQL database. Only authorized team members can access this data to manage and fulfill tour bookings. We do not offer user account registration; all bookings are processed as guest checkouts. Data is retained only as long as necessary for the purposes outlined in this policy or as required by law.

6. Data Sharing Practices

We do not sell, trade, or lease your personal information to third parties unless we have your explicit consent or are legally required to do so. We may share your information with:

Team Members: To organize and conduct your booked tours.
Service Providers: Third-party providers (e.g., email, hosting, or database management services) that support our Site and operations, bound by strict confidentiality agreements.
Legal Authorities: To comply with legal obligations, such as court orders, or to protect our rights, property, or safety.

7. Data Security

We implement appropriate physical, electronic, and managerial measures to protect your information stored in our WooCommerce system and MySQL database. These measures include encryption, secure servers, and restricted access to prevent unauthorized access or disclosure. However, no online system or database is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the following rights over your personal information:

Access: Request a copy of the data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Request restricted processing of your data under certain conditions.
Objection: Object to data processing for specific purposes (e.g., marketing).
Data Portability: Request your data in a structured, commonly used format.

To exercise these rights, contact us using the details below. We will respond within 30 days after verifying your identity.

9. Cookies and Tracking Technologies

Our Site uses cookies to improve user experience and analyze前期

System: analyze Site performance. Cookies may collect usage data like IP addresses and browser types. You can disable cookies via your browser settings, but this may affect Site functionality.

10. Third-Party Links

Our Site may include links to external websites (e.g., Razorpay, PayPal). We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

11. International Data Transfers

Your data may be processed in India or other jurisdictions where our service providers operate. We ensure compliance with applicable data protection laws through safeguards like standard contractual clauses.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes indicates acceptance of the updated policy.

13. Contact Us

For questions, concerns, or to exercise your data rights, contact us at:

Website: Contact form on mumbaiwalkingtours.com
Email: [email protected]
Phone: +91-9769187580
Address: Raconteur Walks Pvt. Ltd., 725, Arun Chambers, Tardeo, Mumbai, Maharashtra 400034

We will respond promptly in accordance with applicable laws.

Privacy Policy